1. Definitions and scope
These terms are between GlobalData Investments Inc. ("we", "us" or "our") and the individual or legal entity purchasing or using the services ("customer" or "you"). CeRaNetworks is a brand owned and operated by GlobalData Investments Inc.
"Services" means dedicated servers, high-bandwidth servers, colocation, IP Transit, DDoS protection, the partner program, and related technical and network support specified in your order. An "order" records the product, price, service term and configuration you confirm in the client portal.
Placing an order, paying or using the services constitutes acceptance of these terms, with the same effect as written acceptance. Product descriptions, pricing descriptions and confirmed orders form part of the agreement. These terms prevail in a conflict unless a written agreement signed by both parties provides otherwise. Sections 7–9 additionally apply to the relevant services. Contact us before proceeding if any term is unclear; do not order or use the services if you disagree.
2. Accounts and orders
Each individual or legal entity may maintain one account. Login credentials must not be shared. Anyone ordering for a legal entity must be authorized to bind it to these terms. You may designate authorized contacts and must keep their details and your identity, billing and contact information accurate and current. You are responsible for account activity, credential security and the acts of your authorized contacts.
We may request identification, business documents and information about your intended use for customer verification. We may decline activation if you do not provide them. You authorize us to use your supplied email, messaging and other contact details for service communications and emergencies. Personal information is used under our privacy practice.
Services are provided under the order after payment and any required verification. Unpaid orders may be canceled after two days. Self-referrals are not eligible under the referral program, and we may remove the related referral records.
3. Fees, billing and refund policy
Services are prepaid and renewed through the client portal for the billing period specified in the order. Complete renewal at least three days before expiry. We may suspend or cancel services and technical support for incomplete payment. After more than three days overdue, late charges may apply at the rate disclosed in the order.
All fees paid are non-refundable, including fees for early termination, unused service periods and downgrades. SLA remedies are service credits only, handled under section 4.
Account balances may be used to purchase our products and services and cannot be withdrawn as cash. Website prices exclude taxes. You are responsible for applicable taxes as shown in your order and invoice.
We may change products, prices and promotions. Price changes apply to new orders and do not retrospectively change confirmed orders or active services. Complimentary services are one-time promotions, do not offset regular service fees, and do not automatically include modification, renewal or maintenance.
4. Service levels and support
We provide infrastructure and the technical support agreed in the order. Network availability targets, any applicable Service Level Agreement (SLA), measurement, claim deadlines and credit amounts are defined in your order or the SLA supplied with it. These terms do not establish a separate universal availability percentage.
For interruptions or data loss caused by our personnel’s operational errors, submit the incident time, affected service and evidence through the client portal to request service credits. We will investigate and apply the relevant SLA. We assist with fault investigation, data recovery and carrier coordination, but cannot guarantee that all data can be recovered.
Short interruptions for configuration, upgrades or maintenance, customer breaches or configuration errors, internet congestion beyond our control, carrier failures or changes, attacks, government restrictions and force majeure are subject to the exclusions in the applicable SLA. We do not warrant that services will be free of defects or uninterrupted.
You are responsible for applications, licenses, configuration and security within your systems, and the risks of your own operating system upgrades. We handle the underlying infrastructure, operating-system-related technical support and faults not caused by you within the agreed scope, excluding matters beyond our control and force majeure. If a data center relocation is needed, we give seven calendar days’ notice. You must update any required IP or DNS configuration as notified.
5. Acceptable use policy
You must comply with United States and other applicable laws, obtain required business permissions, honor third-party software licenses, and remain responsible for your content, applications, end users and business activities. Services must not store, distribute or link to illegal content, infringe intellectual property or privacy rights, or facilitate fraud, phishing, threats, harassment or incitement to hatred or violence.
Pornographic content, gambling, unauthorized game servers and cheats, pirated software or other infringing works, counterfeit goods, and content involving unlawful surveillance tools, weapons or other prohibited goods are forbidden. You must not sell or share VPN, SS or other network proxy services, or provide services for unlawful access to content or evasion of legal restrictions.
Spam, unsolicited bulk email, open proxies or mail relays, malware, viruses, Trojans, unauthorized scanning, sniffing, vulnerability probing, password brute force or account hijacking, and unauthorized changes to or compromise of systems we manage are prohibited.
Launching DDoS, DoS, SYN floods, mail bombing, broadcast attacks or other attacks is prohibited. IP spoofing, IP address hijacking, cryptocurrency mining that disrupts the network, deliberate overloading and other resource abuse are prohibited. You must not use resources in a way that affects other customers or endangers the network, including by provoking retaliatory attacks against it.
You must retain access and publication records required by applicable law, including publication times, IP addresses and domain names, and lawfully cooperate with requests from competent authorities. We have no obligation to pre-screen your content, business permissions or compliance.
6. Abuse reports and response
Report abuse through the client portal. On receiving our notice, you must respond, investigate and stop the violation within the deadline specified, providing any necessary evidence of lawful use or intellectual property rights. Invalid or outdated contact details and failure to respond do not relieve you of responsibility.
Depending on the complaint, evidence and network risk, we may require content removal, limit traffic, null-route an IP (discard traffic to it), suspend or terminate service, and cooperate with law enforcement as required by law. We may act before giving notice to stop an ongoing attack or protect other customers. Repeated violations or unresolved issues following communication may result in termination.
Specific complaints and outcomes are communicated through the client portal. General contractual disputes are handled under section 15.
7. DDoS mitigation terms
Mitigation activates when our systems detect an attack. Packet loss or interruption may occur during detection and switchover. Coverage, volumetric limits, access methods and resources depend on your purchased plan or order. Network-wide mitigation capacity is not capacity allocated to an individual customer.
When attacks exceed your plan’s protection limits or affect our infrastructure or other customers, we may limit traffic, blackhole the affected IP, or suspend or terminate affected services to protect the network. Scrubbing may affect legitimate traffic and cannot guarantee detection or blocking of every attack.
Unless the relevant protection is expressly purchased in the order, this service does not cover application-layer attacks such as SQL injection, password brute force or exploitation of application vulnerabilities. You remain responsible for application security, access controls, patches and backups, and must assist with investigation and mitigation configuration.
8. IP addresses and routing
Allocation of IP addresses does not transfer ownership. Resource rights remain with us or the relevant Regional Internet Registry (RIR). You must provide usage justification and information required by applicable RIR policies and must not transfer without permission, hijack or announce unauthorized prefixes.
You must maintain the reputation of allocated addresses, promptly address spam, malware and blocklisting, and cooperate with abuse investigations. On termination, stop using and return allocated addresses and routing resources, and remove them from DNS and other business configurations.
9. Customer data and backups
Your data belongs to you. You are responsible for its lawfulness, security, integrity and independent backups, and must export it before expiry or termination. Disks and storage can fail; even RAID10 is not a substitute for backups. We do not provide backups unless expressly included in the order.
Unless otherwise agreed, we retain data for one calendar day after expiry or termination, after which it may be deleted and is no longer retained. This retention period does not provide continued service or guarantee recoverability. Complete migration before termination; you bear the consequences of failing to back up or export in time.
Data loss arising from hardware faults, customer actions or abuse is subject to section 11; we assist with investigation and recovery. Issues caused by our personnel’s operational errors are handled under section 4. Data use and disclosure follow section 13.
10. Suspension and termination
The service term is defined in the order. You may request termination through the client portal, and both parties may agree to terminate. We may suspend or end service early for material breach, non-payment, unlawful use or failure to address abuse. Emergency network protection measures follow sections 6 and 7.
Outside the breach or emergency situations above, we give ten days’ notice through the website or email before terminating service on our initiative. You may request termination if service is unusable for 72 consecutive hours for reasons within our control. Fees on termination are handled under section 3.
On termination, stop using the services, return IP resources and settle outstanding payment obligations. Data is handled under section 9; confidentiality and obligations that must survive by law remain effective.
11. Limitation of liability and disclaimer
To the extent permitted by applicable law, we are not liable for indirect, incidental, special, exemplary or consequential loss, including lost profits, business opportunities or data. Our aggregate liability under this agreement does not exceed the service fees paid for the affected service. SLA remedies are handled under section 4.
You are responsible for your business activities, content, applications and third-party disputes. We are not responsible for disputes arising from those activities involving you or your end users and have no duty to review them in advance. Services have technical limitations, and you must cooperate in resolving reasonable technical defects.
To the extent permitted by law, a party is not liable for failure to perform caused by events beyond its control that it cannot reasonably foresee, avoid or overcome, including natural disasters, epidemics, war, government action, and communication outages, attacks or network congestion outside its control. Nothing excludes liability that the law does not permit to be excluded.
12. Indemnity
You must ensure that materials you provide and your use of services do not infringe third-party rights. If a third party brings a claim, proceedings or liability against us arising from your content, unlawful use, intellectual property infringement or breach of these terms, you must bear the related responsibility, indemnify us for reasonable resulting costs and losses, and hold us harmless from those claims. You must provide necessary evidence of rights and cooperate in resolving complaints.
13. Confidentiality and privacy
Confidential information includes non-public technical and business information disclosed by either party, such as product plans, pricing, finance, marketing strategy, customer information and data, research, software, hardware, APIs, designs and algorithms. Each party must make all reasonable efforts to protect this information and strictly require employees with access to observe confidentiality. Disclosure is prohibited unless the information is public or a competent authority lawfully requires it. Both parties must cooperate in reasonable measures to reduce harm after a disclosure. Confidentiality survives termination.
Privacy practice: We use personal information and customer data you provide only to perform the services, handle requested support and make necessary communications, without other unauthorized use or disclosure. Exceptions are lawful disclosures to competent authorities, disclosures with your consent or as otherwise agreed, and limited disclosures necessary to provide software or services you request; recipients must be subject to appropriate confidentiality obligations. We retain information as needed for service and legal purposes and destroy it when no longer needed. Service data retention is set out in section 9. Contact us through the client portal about privacy practices.
14. Changes to these terms
We may amend these terms for service, legal or operational reasons and publish the version and update date on this page. We give at least three days’ website notice of planned changes. Continued use after changes take effect constitutes acceptance. If you disagree, stop using the services and request termination before the effective date. Fees and data are handled under sections 3 and 9.
15. Governing law and disputes
These terms are governed by the laws of the United States of America. The parties should first seek prompt resolution of disputes arising under this agreement through negotiation. If negotiation does not resolve the dispute, either party may bring proceedings in the local court where CeRaNetworks is located.
16. Contact
Contracting party: GlobalData Investments Inc. (CeRaNetworks). Address: 1200 W 7th St., Suite L1-150, Los Angeles CA, 90017. Phone: +1 (213) 510-0990. For service, billing, privacy and abuse matters, submit a ticket through the client portal. For purchasing inquiries, Contact Sales online.